INTRODUCTION TO THE COURSE
FOOD AND BEVERAGE MANAGEMENT
|COURSES OFFERED||DURATION||EXAMINING BODY||ENTRY REQUIREMENTS|
|HIGHER DIPLOMA||2 YEARS||KNEC||DIPLOMA|
CAREERS IN THE HOSPITALITY INDUSTRY
Concierge. A concierge interacts directly with customers, providing them with various services. They act as liaisons, providing guests with particular services they request or the concierge anticipates what they might need. These services could range from providing a babysitter to getting tickets to a show to suggesting a restaurant.
At some hotels, this is an entry-level job. However, some luxury hotels require concierges to have years of hospitality experience. A concierge needs to be a problem solver with extensive customer-service skills who is unflappable and can handle difficult patrons.
Other front-of-the-house hospitality jobs include:
Event Planner. Many hotels have conference rooms or event spaces that they rent out for various events, ranging from meetings to weddings. An event planner works with the company, or individual, to arrange the event and then ensures the event runs smoothly.
Hospitality jobs in the field of event planning include:
Executive Chef. An executive chef is a managerial role that involves a lot of work behind the scenes in the hospitality industry. An executive chef oversees the food operations in restaurants, hotels, casinos, or other venues that serve food. He or she must supervise all cooks, sous chefs, and other kitchen employees. They typically order all of the food, plan the meals, and prepare food in the kitchen.
While it is not necessarily required, many head chefs have some training through a culinary school, technical school, community college, or a four-year college.
Most people work their way up to executive chef from entry-level roles like line cooks. Over time, they develop the managerial skills required to manage an entire kitchen, and the cooking skills to develop menus.
Other jobs related to executive chef, including jobs many people have while working their way up to executive chef, include:
Hotel General Manager. A hotel general manager, or hotel manager, makes sure that a hotel (or inn, lodge, or another venue with sleeping accommodations) is running smoothly. This involves interacting with guests, managing staff, handling the finances of the property, and much more.
Some hotel managers have a degree or certificate in hotel management, while others have a high school diploma and a few years of experience working in a hotel. Hotel general managers need to have strong business skills, management skills, and interpersonal skills.
Other jobs related to the management and/or administration of a hospitality facility include:
Housekeeper. Housekeepers are responsible for maintaining a standard of cleanliness throughout a hotel or other hospitality venue. They typically clean individual hotel rooms as well as the common areas. They make beds; do laundry, clean bathrooms, stock linens, and more.
Being a housekeeper requires some physical stamina because you often have to lift heavy loads and be on your feet most of the day.
There are many other jobs related to maintenance and cleaning in the hospitality industry. There are also opportunities for management positions within the fields of maintenance and cleaning.
Some other related housekeeping job titles include:
Porter. Porters are tasked with handling baggage for guests. They might bring luggage up to guests’ rooms or take luggage down to the lobby.
A porter is one of many support staff positions in the hospitality industry. Another common position is that of valet (also known as parking lot attendant). A valet parks patrons’ cars when they come to a hotel, restaurant, or other venue.
Other support staff positions similar to that of porter and valet include:
Waiter/ Waitress. Waiters and waitresses work in restaurants, bars, hotels, casinos, and other food-serving establishments. They interact directly with customers taking orders, serving food and beverages, and take payments from patrons.
While no formal education is required, waiters and waitresses must have strong interpersonal and communication skills. They also have to be detail-oriented because they need to remember customers’ orders, especially complicated drink orders. This job is ideal for people in the hospitality industry who want to engage with customers face-to-face.
Other job titles similar to waiter and waitress in the hospitality industry include:
10 REASONS WHY HOSPITALITY JOBS ARE GREAT
1.You make people’s day
Whether you’re a concierge in a hotel, or a kitchen porter working behind the scenes, or even if you’re involved in the management of a hospitality business, every time you come into work you’re making someone’s day that little bit better. Your business is all about people. It’s not about widgets or spreadsheets; it’s about making people happy..
As well as being a people-oriented industry, hospitality is creative. You are creating a product — be that food, drink, or an experience — and there’s always scope to dream up new ways of making it more enjoyable for your customers.
Every country in the world has a hospitality industry, and the skills you learn here are readily transferable, meaning that a career in hospitality can very easily be the key to discovering new countries, new culture and new people.
There is such enormous scope within the hospitality industry that there’s never any need for you to get stuck in one niche. You could very easily stay with the same employer and in the space of a few years, move between receptionist jobs, reservations manager to concierge and beyond. Where else could you get that sort of variety?
Just as there is the potential for rapid horizontal movement, you can also make your way up the ladder very quickly in hospitality. If you work hard, acquire your qualifications, get on with customers and colleagues, and show initiative, very soon, you’ll find yourself in a senior position managing people and projects.
If you’re the sort of person who likes getting up at the same time in the morning, having the same breakfast, putting on a suit and tie, and then catching the same train into the same office, day after day after day, then hospitality probably isn’t for you. It involves a great deal of variety, not only in terms of the hours you work, but also the work you do during those hours.
There is a clear set of hospitality qualifications that are accepted across the industry and there are hundreds of places up and down the country where you can train to achieve those qualifications.
If you work in an office then the perks probably don’t go much further than a dismal Christmas party with cheap drinks, dire music and everyone looking a bit awkward. In hospitality things are different. After all, we’re here to help our customers have fun, so we can also make sure we share some of that fun with each other in the form of employee perks. Rubbing shoulders with celebrities and gourmet meals are just some of the perks those in hotel jobs could enjoy.
In any workplace, there are always colleagues you don’t get on with, and one or two who are a bit unfriendly, but the good news is that not many work in hospitality. We don’t hire people who are unfriendly to our customers, which is why the hospitality industry contains some of the most vibrant, lively and fun people you’ll ever meet.
People always need food, drink and somewhere to sleep, don’t they? So, even in shaky economic climates like the recent credit crunch, the hospitality industry is relatively secure